Air FranceAir FranceAir FranceAir FranceAir France
We help people flyWe help people flyWe help people flyWe help people flyWe help people fly
Air FranceAir FranceAir FranceAir FranceAir France
We help people flyWe help people flyWe help people flyWe help people flyWe help people fly
Unique design, individually developed functionality and intuitive interface. Completely updated mobile app to increase sales and improve user experience.
Air France — functional solution for an international airline company
Client Goals
- Increase ticket and service sales through the mobile channel.
- Enable users to purchase necessary services at any stage of the booking process.
- Implement a seamless transition from the website to the application.
- Establish the infrastructure for constant scaling and improvement.
Key Features
- Intuitive interface for all booking functions with complete fare information, insurance purchase, and additional services.
- Seamless integration with the loyalty program.
- Improved application stability.
- User cohorts analysis and hypothesis generation (product approach in feature implementation).
Results
- Increased mobile channel sales by 50 times.
- Increased check-ins by 100 times (from 2017 to 2020).
- Reduced time-to-market by 10 times through the relaunch of the mobile-friendly website.
- Transferred 264% of all flight check-ins to mobile channels through the development of this flow.
- The average check-in time through the app is 20 seconds, and booking takes only 49 seconds.
- Ensured stable application operation at the level of 99.5%.
